Position Overview
The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform. This role will build strong client relationships, drive product adoption, and serve as the primary point of contact for enterprise accounts post-sale.
Key Responsibilities
- Develop and execute strategic success plans for enterprise clients to ensure high retention rates and account growth
- Conduct regular business reviews with clients to demonstrate ROI and identify expansion opportunities
- Provide expert guidance on Search Atlas
- Monitor usage patterns and proactively address adoption challenges
- Collaborate with product, engineering, and support teams to advocate for customer needs
- Identify upsell and cross-sell opportunities within assigned accounts
- Facilitate onboarding and training sessions for new enterprise users
Required Qualifications
- 3+ years of customer success experience in B2B SaaS, preferably with enterprise clients
- Proven track record of reducing churn and growing existing accounts
- Strong understanding of search technology, SEO, and digital marketing concepts
- Excellent communication skills with ability to engage at all organizational levels
- Experience with Hubspot preferred.
- Experience working in a high-growth technology company is preferred.
Why Join Search Atlas?
- High-growth SaaS company with a strong product-market fit.
- Fully remote role with a dynamic and supportive team.
- Career growth opportunities as we scale our sales organization.
Benefits
- Fully Remote work
- Fully covered health, vision, and dental insurance
- Unlimited PTO
- Paid parental leave
- Personal development budget
- Lasik eye surgery benefit (Yup, we'll pay for you to have perfect vision!)
- Pet health insurance (2 pets per employee)
Life at Search Atlas Group
At Search Atlas Group, we are committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our office reflects our team’s diverse interests.
We are very proud of the kind, inclusive, and collaborative company culture we have built and have been very lucky to be recognized by both national and local industry leaders:
- 2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America
- Nevada’s Top Workplaces, Best New Ideas
- Best Start-Up Agency (U.S. Search Awards)
- Top B2B Companies (Clutch)
- Inc’s On The Rise and Best Places to Work (Inc. Magazine)
- Great Place to Work Certified (Great Place to Work)
Here's a look into our core values:
1. Collaborative and Highly Engaged
Work is where we invest a big chunk of our lives. And hey, we're all about making that time awesome! Picture this: we're not just coworkers; we're like a squad that's always got each other's backs. We're all about cheering each other on, sharing what we know, and picking each other up when things get messy. Plus, we're big on being real with each other, so there's no room for office drama or gossip. We're all about that good vibes-only vibe!
2. Pursues Excellence
We're not just about doing our jobs; we're on a mission to master our craft. With a growth mindset and a desire to learn and grow, we're relentless in our pursuit of excellence. Mediocrity? Nah, not our style. We're all about raising the bar and becoming the absolute best in our field. Smashing goals? It's our fuel. And we do it all together, thriving on shared success.
3. I can figure it out/Google it attitude
Hey, nobody's got all the answers, right? That's why our team rocks - because they're all about that thirst for knowledge and the know-how to quench it. Thanks to the vast wonders of the internet, there's practically nothing we can't figure out. Stumped on something? No sweat, just dive into the Google pool!
We're a crew of go-getters, always ready to tackle challenges head-on. While we thrive on collaboration, we're also no strangers to taking the reins and finding solutions independently.
4. Innovative
We're all about agility, evolution, and innovation. Flexibility is our middle name—we're constantly refining, experimenting, and pushing boundaries. New ideas? Bring 'em on! Creativity is our secret sauce, and thinking outside the box is just how we roll. Forget about the status quo; we're all about embracing change. We're not attached to an old way of doing things - We're attached to winning.
5. Student Mentality
We dedicate ourselves to uplifting each other and pushing Search Atlas onwards and upwards (to the moon!). Mistakes and rough days happen to everyone, but we approach them with understanding and trust in each other's good intentions. Our team remains grounded and committed, persistently striving to improve. Mistakes are opportunities for growth; we embrace them, learn from them, and continually evolve as a result.