*This role is remote and open to any country.*

Hi! We’re Search Atlas Group, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on a Director of Customer Success to help us propel our growth. Check out our careers page here.

If you’re smart, ambitious, and passionate about working for a tech company, we want to hear from you!

Watch the Platform Walkthrough and Overview Video from our Founder Manick Bhan.

About the Role

We are looking for an experienced Director of Customer Success to lead and scale our customer success function. This role requires a strategic leader with a deep understanding of SaaS and customer retention strategies, strong operational expertise, and the ability to drive both customer satisfaction and business outcomes.

As a key member of our leadership team, you will own the customer success strategy, enhance processes, and ensure our customers achieve maximum value from our product. You should be highly analytical, proactive, and able to collaborate cross-functionally with product, sales, and marketing teams.

This role requires working in EST.

Responsibilities

Define and execute a customer success strategy aligned with company goals to drive retention, expansion, and customer satisfaction
Lead, mentor, and scale the Customer Success team, fostering a high-performance culture
Develop and implement scalable customer success processes, including onboarding, engagement, and retention frameworks
Establish and refine proactive client communication strategies and escalation protocols
Collaborate with product and engineering teams to advocate for customer needs and improve product usability
Monitor key customer success metrics and drive data-informed improvements
Create structured client feedback loops and satisfaction surveys to measure and improve customer experience
Oversee best practices for client reporting, communications, and issue resolution

Requirements

Proven experience in a senior customer success leadership role, preferably in SaaS
Strong ability to analyze customer data and develop strategic initiatives that enhance retention and satisfaction
Exceptional leadership and team management skills with experience growing and scaling teams
Ability to work cross-functionally with product, sales, and marketing to drive customer outcomes
Technical mindset with the ability to deeply understand our product and identify usability improvements
Experience creating Loom videos or similar formats to document product issues and propose solutions
Background in SaaS or SEO is a strong plus
Fluent in written and verbal English
Comfortable working in a fast-paced startup environment

Benefits
11 Days PTO + Christmas Day + New Years Day

Salary:

$4000-6000 a month/USD

Life at Search Atlas Group

At Search Atlas Group, we are committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our office reflects our team’s diverse interests.

We’re a growing team of diverse professionals, however, we all share the same goals: to be a part of a company that’s on the edge of digital marketing, to make the world a better place, and to have fun doing it. Our team culture is one of fast-paced innovation, where each person is empowered to take on their own ambitious projects, with the support of their teammates. We’ve got plenty of perks, but the biggest one is working with other energetic high-achievers.

We are very proud of the kind, inclusive, and collaborative company culture we have built and have been very lucky to be recognized by both national and local industry leaders:

2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America
Nevada’s Top Workplaces - #1 Small Business (Under 150 Employees), Best New Ideas
Best Start-Up Agency (U.S. Search Awards)
Top B2B Companies (Clutch)
Inc’s On The Rise and Best Places to Work (Inc. Magazine)
Great Place to Work Certified (Great Place to Work)

Here's a look into our core values:

1. Collaborative and Highly Engaged

Work is where we invest a big chunk of our lives. And hey, we're all about making that time awesome! Picture this: we're not just coworkers; we're like a squad that's always got each other's backs. We're all about cheering each other on, sharing what we know, and picking each other up when things get messy. Plus, we're big on being real with each other, so there's no room for office drama or gossip. We're all about that good vibes-only vibe!

2. Pursues Excellence

We're not just about doing our jobs; we're on a mission to master our craft. With a growth mindset and a desire to learn and grow, we're relentless in our pursuit of excellence. Mediocrity? Nah, not our style. We're all about raising the bar and becoming the absolute best in our field. Smashing goals? It's our fuel. And we do it all together, thriving on shared success.

3. I can figure it out/Google it attitude

Hey, nobody's got all the answers, right? That's why our team rocks - because they're all about that thirst for knowledge and the know-how to quench it. Thanks to the vast wonders of the internet, there's practically nothing we can't figure out. Stumped on something? No sweat, just dive into the Google pool!

We're a crew of go-getters, always ready to tackle challenges head-on. While we thrive on collaboration, we're also no strangers to taking the reins and finding solutions independently.

4. Innovative

We're all about agility, evolution, and innovation. Flexibility is our middle name—we're constantly refining, experimenting, and pushing boundaries. New ideas? Bring 'em on! Creativity is our secret sauce, and thinking outside the box is just how we roll. Forget about the status quo; we're all about embracing change. We're not attached to an old way of doing things - We're attached to winning.

5. Student Mentality

We dedicate ourselves to uplifting each other and pushing Search Atlas onwards and upwards (to the moon!). Mistakes and rough days happen to everyone, but we approach them with understanding and trust in each other's good intentions. Our team remains grounded and committed, persistently striving to improve. Mistakes are opportunities for growth; we embrace them, learn from them, and continually evolve as a result.